Wachat-Api Privacy Policy

This is the Privacy Notice of PT. Visio Informatika and its subsidiaries and affiliates. At PT. Visio Informatika we aim to do privacy the right way – wherever we operate. We believe that the responsible use of personal data supports business growth and builds strong relationships between partners, consumers, and brands. As a business, we are committed to respecting and protecting the privacy of all individuals with whom we interact.

It is very important to us to be transparent about the personal data we collect about you, how we use such data, and with whom we share it. It is divided into several sections for easier navigation.
If you want to review first our simplified plain language overview of some of our key privacy practices, please see right below.

Overview of our key privacy practices

This overview is not a substitute for our Privacy Notice but an endeavour to make the privacy information you need regarding PT. Visio Informatika and our subsidiaries and affiliates more accessible and easier to understand.
The text is short, the language is easy, and it features examples to help save you time and mental energy. Feel free to let us know whether this helped you.
Your privacy is essential to us. We know that everyone always says that! However, our primary business revolves around communications, so we’ve had to consider privacy issues from the beginning.

Let’s talk privacy basics 

Some context first – as a company, we are in the business of communications. The fancy way to say this is that we provide CPaaS and SaaS services. In layperson’s words – we help companies communicate and connect with their customers securely and efficiently over a wide range of channels. That SMS notification you received from your bank about a recent transaction or the chatbot response to your customer query at your favourite online clothing retailer? These were likely sent via our platform. We are present all around Indonesia and handle a lot of traffic. Hence, we’re expected to handle personal data as part of our day-to-day business. Personal data means any information that can identify you, such as your name, phone number, the fact that you have attended one of our webinars, or the CV you might have submitted along with your job application.  

Most privacy laws look at companies like ours and say that we operate as either a controller or a processor when handling personal data. This distinction is crucial because it determines what a company should do and how you might be able to exercise your privacy rights. The simplest explanation is that a controller decides what will happen to the personal data and is ultimately responsible for handling it, while a processor follows the orders of a controller on how to handle it. For example, if you receive a text message with a promotion from your favourite retailer, the message is delivered by us as the processor, but the retailer is the controller who tells us to send it and to what number, what to include in the message, and when to send it.  

The key to understanding more about the personal data that we handle lies in your relationship with us. Most likely, you fall into one of these five categories as our: 

• Customer (we provide services to you) 
• Customer’s end-user (you have received a message from our customer via our services) 
• Marketing subscriber (you are receiving news about our company and services) 
• Job applicant (you have or want to apply to work with us) 
• Supplier (you provide some services to us) 

For most of these, we act as the controller. The one exception? Our customers’ end-users. In that scenario, we primarily serve as the processor, and our customer acts as the controller. The bottom line is that if you are our customer’s end-user and we process your personal data, then it is best to talk first to our customer about that (e.g. your bank or your favourite online clothing retailer from the examples above). If you are our customer, marketing subscriber, job applicant, supplier, or if you fit into any other category we list in Section 5 of our Privacy Notice, then talk to us about the personal data we process about you! The easiest and fastest way to contact us is by emailing support@visioinformatika.com. 

Before you start getting your keyboard ready to write to us, let’s see if we can provide you with enough information about the processing of your personal data to spare you from sending an email!  

What about your personal data then? 

Let’s take a step-by-step approach, as the processing of your personal data depends on your relationship with us. Three quick notes that apply to all categories before we start. First, when handling your personal data, we secure it appropriately. When we do that, we conduct due diligence before we onboard the supplier, and ensure that the appropriate legal contract (e.g. a data processing agreement) is in place to protect the data. The supplier cannot use that data for their own purposes. Now let’s get into more detail about the personal data we process!  

If you are our customer, you might be most likely interested in two types of personal data we process about you.  

• The first type is the personal data related to your end-users that you might send through our services (e.g. mentioning someone’s name and phone number in a text message). As we mentioned above, you are in control here, and we follow your instructions. These instructions are captured in the agreements we have signed, such as the Master Services Agreement, online Terms and Conditions, or a Data Protection Agreement.  
• The second type is the personal data related to you as an employee of our customer. For example, your name, email address, phone, and job title. We get this directly from you, our customer who is your employer, or our services if you use them on behalf of your employer. We use it primarily to deliver services to your employer (e.g. to communicate with you about the agreement, your account, support requests etc.). When possible, we delete it one year after your employer terminates the contract with us. Do not forget – you have rights, and you can always contact us. See more below!  

If you are our marketing subscriber, we likely have your basic identification and contact data (think name, email address, phone number, and job title). Most often, we get this directly from you when you sign up to receive newsletters or attend our events or if you are communicating with us on behalf of your employer, our customer. We use it to provide you with information on our services, company news, and any cool events we are organizing. We delete most of your data when you unsubscribe. However, we keep your email address or phone number on our suppression list to ensure that you do not receive any more messages in the future. Do not forget – you can unsubscribe at any time and have other rights, and you can always contact us. See more below!  

If you are our job applicant (we are excited to hear that), we likely have your basic identification and contact data (think name, email address, phone number, and mailing address) as well as information on your educational background and previous work experience that you shared in the application form or resume. We get this data directly from you. As you advance in our selection process, we might get more data from your previous employers or a background check provider (we will let you know separately before that happens). We use the data as part of our new employee selection process to ensure we hire the right talent and grow successfully. When you give us the data, we tell you when we will delete it – we only keep it during the period you consent to. Do not forget – you have rights and can always contact us. See more below! 

If you are our supplier, then we likely have some personal data related to you as an employee of that supplier, for example your name, email address, phone, and job title. We get this directly from you or our supplier, your employer. We use it primarily to purchase and receive services from your employer (e.g. to communicate with you about the agreement, support requests, or our services if relevant). When possible, we delete it one year after our business relationship with your employer ends. Do not forget – you have rights, and you can always contact us. 

Rights

Did anybody say you have rights concerning your personal data? Because you do – even when you think you might not! In some countries, no law gives you such rights, but we try our best to act as if you indeed had those rights. The most commonly used rights allow you to request a copy of your personal data from us, to have your data corrected, or to have your data deleted. You might also withdraw your consent to our processing of your personal data and can object to the processing done based on our legitimate interest. These are technical terms, so do not hesitate to review Section 9 of our Privacy Notice in detail or look them up on your local data protection authority’s website to understand how they apply. That authority is often a great source of information. If you want to file a complaint, you can do it with us or your local data protection authority. 

Do not hesitate to reach out to us at support@visioinformatika.com if you want to exercise any of your rights (e.g. have your personal data deleted) or if you need more information about the personal data that we process or your rights! We always aim for the best and appreciate inputs and suggestions for improvement.